Privacy Policy

Effective date: October 17, 2026 · Operator: Stephen Parrish, doing business as Probegrade, available on request at hello@probegrade.com · Contact: hello@probegrade.com

This policy explains what personal information we collect through the Probegrade website and APIs, how we use it, and your choices. We serve business users. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

What we collect

Account and KYA information: name, business name, email, website and stated agent purpose for agent operators and data providers.
Waitlist: email, role and any note you add.
Usage data: API calls (time, endpoint, provider called, cost, status, latency), IP address, user agent and request logs. We use this for billing, security, rate limiting and audit logs.
Payment data: handled by Stripe. We receive payment status and limited billing details, never full card numbers. For x402 payments we receive public wallet addresses and transaction references.
Cookies: one essential, HttpOnly login cookie for provider dashboards. We do not use advertising or third-party tracking cookies.
Data sent through the gateway: we pass request parameters to the provider you choose and return the response. We keep billing metadata and audit hashes, not response bodies, except for short-term transient processing.

How we use it

To provide, secure and bill for the Service; verify agent and provider identity; prevent fraud, scraping and abuse; produce audit logs and analytics; communicate with you about your account and launch updates; and comply with law.

Sharing

With service providers under contract: hosting (for example Fly.io or Render), database, email and Stripe.
With data providers: when your agent calls them, they receive the request and aggregated analytics (call counts and KYA level, not your email).
With authorities when the law requires it, or to protect rights, safety and the Service.
In a business transfer such as a merger or acquisition.

Retention

Account data is kept while your account is active and for up to 3 years after. Call and billing records are kept for 7 years for tax and audit purposes. Raw request logs are kept for 90 days. Waitlist entries are kept until launch plus 12 months, or until you unsubscribe.

Your rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Texas, Oregon, Tennessee and other US states), you may have rights to access, correct, delete or get a copy of your personal information, and to opt out of sale, targeted advertising and profiling. We don't do those last three. Email hello@probegrade.com from your account email to make a request. We will respond within 45 days and will not discriminate against you for exercising your rights. You may appeal a denied request by replying to our decision.

Security

We store API keys and tokens only as one-way hashes, encrypt traffic with TLS, restrict admin access and keep tamper-evident audit logs. No system is perfectly secure. We will notify you of a breach affecting your information as required by law.

Children

The Service is for businesses and is not directed to anyone under 18.

Changes

We will post updates here and email account holders about material changes.